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EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • Approaches for managing customer value management
  • What can be done to improve the customer-centric culture?
  • Engaging customers via digital channels
  • How are chatbots and AI driving customer experience?
  • How can companies change customer experience via products?
  • Ways for optimising Omni-channel experience
  • Find out how to address customer needs in the near future
  • How to make digital customer experience more human?
  • Using Voice of the Customer to improve customer experience

WHO WILL YOU MEET

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of departments from telecom industry involved in:

  • Customer Experience, User Experience, Digital Experience
  • Customer Service
  • Customer Care
  • Customer Operations
  • Customer Loyalty & Retention
  • Customer Experience Management
  • CVM, CRM, CLM
  • Customer Analytics
  • Customer Life-Cycle Management
  • Customer Centricity
  • Customer Insight/Research
  • Customer Engagement
  • Channel, Multi-channel, Omni-channel
  • Marketing
  • Innovation, Transformation

Workshop A
2 April 2019 I 15.00 – 16.00

Driving Digital Customer Experience

  • AI (Chatbots, robotics) transforming the cx – what works well and what has to be improved?
  • What is your digital journey you are proposing for the near future?
  • How to create an effective digital ecosystem in a customer experience enhancement?
  • Using Social media and self-care for personalised customer experience
  • How to make digital customer experience more human?

Workshop B
2 April 
2019 I 16.00 – 17.00

Improving customer journey

  • What kind of emotional vows drive your customer experience?
  • The importance of customer segmentation based on their profiles and needs
  • Process simplification – how to simplify and improve on-boarding processes?
  • How can an omni-channel approach enable an outstanding customer experience?
  • What steps are you taking in the shift from product to customer centricity?

WHAT DELEGATES SAID

11th Annual Customer Experience Management in Telecom Summit
TIME IS RUNNING OUT! DON’T RISK MISSING IT
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