11th Annual Customer Experience Management in Telecom Summit
2 - 4 April 2019, Vienna
Bearing in mind the huge competition in the cluttered market, telecom companies have to pay attention to how to keep their customers and how to make them happy. It is not only the price and product itself that shapes the customer journey, but it is the experience. Do you know how to meet the needs of your customers and deliver emotional wows so that you stay close to them?
Come to our already 11th Annual Customer Experience Management in Telecom Summit so that you can learn some of the latest trends in the area of customer experience.
Will Be Discussed
- Approaches for managing customer value management
- What can be done to improve the customer-centric culture?
- Engaging customers via digital channels
- How are chatbots and AI driving customer experience?
- How can companies change customer experience via products?
- Ways for optimising Omni-channel experience
- Find out how to address customer needs in the near future
- How to make digital customer experience more human?
- Using Voice of the Customer to improve customer experience
About Allan Lloyds Events
See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers
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