SAMPLE OF KEYNOTE SPEAKERS
This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.
Director Customer Help Centers
Client Services Director
Head of Customer Experience
TOP SPEAKERS WILL DISCUSS
Hot Conference Topics
- What does it mean to have a cross-generational approach in customer centricity?
- How is digitalization affecting the customer journey?
- How can we improve the acquisition of new customers and keep their loyalty?
- Using data analytics in contact centres efficiently in order to deliver satisfying customer experience
- What are the hopes and fears in using AI?
- Why is it important to focus on the customer rather than the product itself?
- What does it mean to compete the customer experience in the Telco world?
- What is a good approach for increasing customer experience via AI?
- Turning the digital opportunities into a customer and companies value
- What is the best trick to deal with the competition in the Telco world?