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11th Annual Customer Experience Management in Telecom Summit

2 - 4 April 2019, Vienna

Bearing in mind the huge competition in the cluttered market, telecom companies have to pay attention to how to keep their customers and how to make them happy. It is not only the price and product itself that shapes the customer journey, but it is the experience. Do you know how to meet the needs of your customers and deliver emotional wows so that you stay close to them?

Come to our already 11th Annual Customer Experience Management in Telecom Summit so that you can learn some of the latest trends in the area of customer experience.

Request Full Programme Register Online

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Erik
VERCOUTEREN

EVP Customer Experience

Jo
GILFOY

Head of Business Customer Solutions

Andy
ROWLAND

Head of Customer Innovation

Marcos
GALLEGO SCHMID

Global Head of Customers Management

Jens
KANNLER

Vice President Partner Management Customer Service

Laurent
RIGAUT

VP Customer Information & Personalization

EXPERIENCE BASED CASE STUDIES

Why Managing Customer Information is Key for CX?

Why Managing Customer Information is no longer just an option, it’s a must!

Orange

Customer Journey Co-Creation - Involving Customers in Everything We Do

It is increasingly important to put effort in exploring customer’s needs as part of (re)designing Customer Journeys.

KPN

Digitalised Monetisation: VIVO Easy

In the telecom sector, it becomes more and more important to offer new value propositions & services via digital channels to the customers, trying both to monetise them and also to make them feel they are in control and have the power to decide.

Telefonica

HOT CONFERENCE TOPICS

Will Be Discussed

  • Approaches for managing customer value management
  • What can be done to improve the customer-centric culture?
  • Engaging customers via digital channels
  • How are chatbots and AI driving customer experience?
  • How can companies change customer experience via products?
  • Ways for optimising Omni-channel experience
  • Find out how to address customer needs in the near future
  • How to make digital customer experience more human?
  • Using Voice of the Customer to improve customer experience

WHAT DELEGATES SAID

About Allan Lloyds Events

FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

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