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Case Studies from:

Google, BT, Telefonica, Orange,
Deutsche Telekom, EE and more
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Digital CE & Customer
Experience Maturity

Pre-Conference Workshop, Roundtable
& Special Panel Discussions on

The 7th Annual CEM in Telecom Summit

is back and it is bigger and better than ever! Join experienced qualified decision makers and leading speakers from companies such as BT, Deutsche Telekom, Telefonica and Orange to discuss the latest strategies and developments in the CX field at this world-class event!
Benefits of attending
  • 3 CEM Conferences at the same place & time = unparalleled networking opportunities
  • Understand the challenges of customer experience in the mature market
  • Hear about the innovations in customer journey mapping
  • Explore the advantages of sophisticated CRM systems
  • Learn how to improve customer experience through engaged employees and employee engagement programs
  • Gain insight into how to achieve the best customer experience tools in a short period of time
  • Determine how to improve the quality of customer insights and customer satisfaction
  • Identify the value of Big data and how to manage disruptions
  • This workshop is designed for all those who want to gain new skills, tools and insights into the future of mobile customer experience and CX maturity

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Event Overview

With increased competition and customer demand just having a good product with ordinary service is not enough anymore. You need 'something extra'. And that 'something extra' is a great customer experience. To create customer experiences that build loyalty and long-term customer relationships, you need to examine your data to learn what your customers really use, need and then evaluate whether you’re providing them with the experience for their business to be successful and modify as needed.

The 7th Annual Customer Experience Management in Telecom Summit will dive into recent challenges and innovations in customer experience, mobile and digital customer experience, how to improve customer journeys, how to build efficent and successful customer programmes, and also provide company transformation case studies and practical examples to enable you to deliver the best experience for your customers.

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Who will I meet there?

This event is designed for Members of Board, C-level, Vice Presidents, Directors, Head and Senior Managers from the Telecom industry involved in:

  • Customer Lifecycle Strategy
  • Customer Experience
  • Client Relationship Development
  • CRM & Loyalty
  • Customer Care and Service Quality
  • Marketing / Sales
  • Retention and Loyalty Programmes
  • Customer Insight and Satisfaction
  • Channel and Multichannel Management
  • Client Relationship

 

   

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Speakers Include:

  • Abdulmajid Al Rashoudi
    Zain

    Chief Customer Care Officer

  • Guillaume Peter
    SFR

    Head of Customer Experience Program at SFR Service Academy

  • Thomas Reby
    Google

    Service Management, SMB Services at Google

  • Dr. AndrĂ© Dybek
    Deutsche Telekom AG

    Head of HR Customer Experience Management

  • Dr. Simon A. Hovell
    BT

    Director, Complex Products Customer Experience

Event Countdown

 

Venue - Berlin

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Video Testimonials

Top companies

BT, Deutsche Telekom, Orange, Telefonica, and more…

Networking

Enjoy over 10 hours of networking with industry peers

The Customer Journey

Explore Advanced Methods of Tracking the Emotional Customer Journey

Customer Centricity

The Journey of Net Promoter System Implementation

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