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12th Annual Customer Experience Management in Telecom Summit

1 – 3 September 2020 | Vienna

This interactive customer experience event has been designed for you to get together with the top experts in the industry. Don’t miss out on the great opportunity to network and discuss how to deliver a great customer experience, turn down the rise in silent churners, and enhance the overall quality of your services. Our telecommunication event provides you with valuable tips, ideas and insights on how to transform your business into one your customers will be satisfied with.

Request Full Programme Register Online
EVENT POSTPONED! 1 - 3 September 2020

We care about the health and wellbeing of our attendees. Listening to our clients’ requests and following their concerns regarding travelling bans, we decided to postpone this summit.
We will be pleased to welcome you at our summit in September.

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Alfonso
REQUENA

Head of Omnichannel Strategy & Projects

Marie-Lousie
MASRELIEZ

Head of Tele2 Online

Fredrik
LEMMING

Director Sales - Customer Experience

Marek Wiktor
GRABOWSKI

Customer Journeys Management Director

Cesar
VISTAS

Commercial Operations Director

Fatima
DQAICHI

Director Customer Experience

EXPERIENCE BASED CASE STUDIES

Going Digital in Selling and Installation Process

Fully digitalised process of customer journey.

Altice Portugal

How Telia Captured the Potential of AI

Improving the customer experience and service with the help of AI.

Telia

Omnichannel Transformation and Digital Experience in Telco Retail Stores

Most customers act omnichannel and use different touchpoints when they buy or require the services of a company. “Digital Only’’ is probably not enough and customers wish consistency in all touchpoints and smooth channel switches.

Telefonica

HOT CONFERENCE TOPICS

Will Be Discussed

  • AI, digitalisation and digital transformation in customer experience management
  • Seamless (digital) customer experience strategies
  • Personalised customer approach
  • Creating personalised mobile applications
  • AR/VR in the telecom industry
  • Creating customer-centric culture
  • Data-based customer engagement
  • Building emotional connections

WHAT DELEGATES SAID

About Allan Lloyds Events

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FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

At Allan Lloyds we understand the value of learning in groups.
Companies are therefore encouraged to avail of the below discounts:
GROUP DISCOUNT
3 or more
delegates 7%
5 or more delegates 10%
7 or more delegates 15%

THANK YOU FOR YOUR CALL REQUEST

You will be contacted shortly.

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