The 8th Annual Customer Experience Management in Telecom Summit is over.

100+

Satisfied Delegates

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12+

Networking Hours

Testimonials

TOP 20

Industry Speakers

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Over 15

Experience Based Case Studies

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So make sure you don’t miss out on our next edition in 2017!

Provide us with your contact details and our team will get back to you with all the updates regarding the upcoming edition of this event.

Take advantage to meet the leading experts within the field and discuss the latest challenges all your competitors are facing.

We are looking forward to welcoming you on board in 2017!

STAY UPDATED

See the past Speakers and Case Studies
from Last Annual BELOW

2016

KEYNOTE SPEAKERS

<p style=line-height:20px;>Natalie<br>BREITSCHMID</p>

Natalie
BREITSCHMID

Swisscom

Head of Human Centered Design Enterprise Customers

<p style=line-height:20px;>Milosch<br>GODINA</p>

Milosch
GODINA

Tele2

Director Customer Operations

<p style=line-height:20px;>Raafat<br>MOUNLA</p>

Raafat
MOUNLA

STC

Customer Experience Advisor to the GM

<p style=line-height:20px;>Etienne<br>BOSTSARRON</p>

Etienne
BOSTSARRON

Orange

VP New Customer Relationship

<p style=line-height:20px;>Jens<br>KANNLER</p>

Jens
KANNLER

Deutsche Telekom

VP Outsourcing Management

<p style=line-height:20px;>Jesper<br>LADE</p>

Jesper
LADE

Telenor

Programme Director

Interesting Case Studies from the Agenda 2016

<p style=line-height:20px;>Michael<br>HAVAS</p>

Michael
HAVAS

Telefonica

Director of Customer Service & Sales

DIGITALIZATION

Digitalization of customer service

Digitalization is one of the key factors of Telefonica success. Learn how Telefonica drives the customer service digitalization, reduces the volume and creates higher customer satisfaction.

  • Digital customer journey
  • How to transform customer service to a digital organization
  • Key success factors

MOBILE CUSTOMER EXPERIENCE

How is Orange moving to a mobile 1st customer experience

Smartphones penetration and usage has become mainstream among the European population, becoming instrumental to deliver the experience customers expect. Orange has integrated this new digital wave in its strategic plan to re-invent the customer´s experience and to change the company culture.

  • How is the market moving
  • Why are smartphones changing the game
  • Orange strategy to adapt
<p style=line-height:20px;>Etienne<br>BOSTSARRON</p>

Etienne
BOSTSARRON

Orange

VP New Customer Relationship

<p style=line-height:20px;>Gerd<br>BOGAERTS</p>

Gerd
BOGAERTS

Proximus

Director Customer Help Center

REBRANDING AND A NEW CORPORATE IDENTITY

Customer helps center’s top contributions grow

How the customer helps the center positions him/herself, as a top contributor, grow after the legacy incumbent operator in Belgium has been rebranded to Proximus.

  • 4 million opportunities a year to make or break the new corporate identity
  • Digital becomes the front line
  • Immediate resolution is a top driver for customer´s satisfaction and bottom line savings
  • Employee satisfaction

Ultimate Session

FOR NETWORKING

Every morning starts with a great ice-breaking activity – Speed Networking Session. This session is designed to give all participants the opportunity to meet and introduce themselves to their fellow participants before the official conference starts.

Don’t forget your business cards!

Provided Networking Sessions include Coffee Breaks, Networking Lunches, a Cocktail Reception, plus informal gatherings outside conference hours – key tools for establishing future business connections with fellow industry peers.

What delegates had to say

About our past conferences – VIDEO

SEE WHO WAS THIS EVENT DESIGNED FOR

Testimonials

  • Excellent conference! Very interesting speakers, most of which really coming from original viewpoints

    Tele2
  • Very varied content, informative meeting

    Movistar
  • I would highly recommend this conference

    Deutsche Telekom


Who this event

WAS DESIGNED FOR

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from telecommunications industry involved in:

  • Customer experience
  • Customer relations
  • Customer care
  • CRM
  • Consumer unit
  • Multi-channels/Omni-channels
  • Service management
  • Customer operations
  • Customer retention
  • Customer loyalty and satisfaction
  • Customer engagement
  • Customer lifecycle
  • Contact centre management
  • Marketing
  • Digital transformation

What differentiates Allan Lloyds’s conferences from the rest?

Tired of attending expos, conferences or events where there is little to no interaction or debate with speakers & delegates?

Allan Lloyds events are famed for being highly interactive. Through our special discussion panels and roundtable discussion formats you will be able to discuss in intimate detail all of the complex issues that you are facing with our speakers and delegates.

Attendees of our events are leaders in their respective companies – meaning you will be able to enjoy indepth discussion with peers!

This is where the real learning & development happens

SPONSOR 2016



Venue

19 – 21 April 2016 I VIENNA

HOTEL LE MERIDIEN VIENNA

The 8th Annual  Customer Experience Management in Telecom Summit was take place in the Hotel Le Meridien Vienna, Opernring 13, 1010 Wien, Austria.

Things to do in Vienna:

  • No visit to Vienna is complete without a visit of this magnificent palace – Schoenbrunn Palace. The gardens are a must.
  • Did you know Vienna also has a Walk of Fame? Instead of containing celebrities like in LA, this walk of fame is full of composers who had some sort of connection with Vienna.
  • Visit massive cathedral is the true centerpiece of Vienna – St. Stephen’s Cathedral

WORKSHOP

Workshop A

CEM growth opportunities in telecom, banking and pharma industry
19 April 2016 (15:00 – 16:00)

  • How to create meaningful experiences across the customer journey?
  • Align real-world customer expectations and corporate strategy
  • The power of the customer story in marketing
  • Delivering consistent, brand-affirming interactions across every touch-point
  • Comparison of CEM opportunities across industries

Workshop B

Customer in a digital world
19 April 2016 (16:00 – 17:00)

  • Implementation of new communication channels to the customer
  • Digital innovations – social media, apps, online chat forums and digital devices
  • Using the channel management approach to engage more customers
  • Touch-points – from offline to online, from desktop to smartphones and tablets

 

 

GET UPDATES FOR 2017 EDITION

Provide us with your contact details and our team will get back to you with all the updates regarding the upcoming edition of this event.

Take advantage to meet the leading experts within the field and discuss the latest challenges all your competitors are facing.

We are looking forward to welcoming you on board in 2017!

STAY UPDATED

 

Photos from Last Annual

Contact Details

If you have any questions regarding this event and would like us to get in touch with you, please leave us your details and a member of our team shall get back to you shortly.

Delegate Enquiries
Tony Bradley
E: tony.bradley[at]allanlloyds.com
P: +421 221 025 322
Sponsorship & Exhibition
Sam Khalaf
E: bus.dev[at]allanlloyds.com
P: +421 221 025 324

Event Production

Robert Atkinson
E: robert.atkinson[at]allanlloyds.com
P: +421 221 025 322

Marketing

Amy Taylor
E: amy.taylor[at]allanlloyds.com
P: +421 221 025 322

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