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12th Annual Customer Experience Management in Telecom Summit

1 – 3 September 2020 | Vienna

This interactive customer experience event has been designed for you to get together with the top experts in the industry. Don’t miss out on the great opportunity to network and discuss how to deliver a great customer experience, turn down the rise in silent churners, and enhance the overall quality of your services. Our telecommunication event provides you with valuable tips, ideas and insights on how to transform your business into one your customers will be satisfied with.

Request Full Programme Register Online
Now Hosting: WEBINARS

Looking to present your product or solution
on a webinar to hundreds of professionals?

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Marie-Lousie
MASRELIEZ

Head of Tele2 Online

Miguel Angel
CARRASCO

Customer Care Director

Fredrik
LEMMING

Director Sales - Customer Experience

Artur
URBAŃSKI

VP Consulting

Cesar
VISTAS

Commercial Operations Director

Hans Fløe
MØLBY STEFFENS

Head of Customer Experience & Journey Design

EXPERIENCE BASED CASE STUDIES

Going Digital in Selling and Installation Process

Fully digitalised process of customer journey.

Altice Portugal

How Telia Captured the Potential of AI

Improving the customer experience and service with the help of AI.

Telia

The WhatsApp Leap Forward

Messaging is called to become the main interaction channel with our clients. There are risks and difficulties connected to this, but things to gain and the will of your customers make this process irreversible – how to handle it successfully?

Orange Spain

HOT CONFERENCE TOPICS

Will Be Discussed

  • AI, digitalisation and digital transformation in customer experience management
  • Seamless (digital) customer experience strategies
  • Personalised customer approach
  • Creating personalised mobile applications
  • AR/VR in the telecom industry
  • Creating customer-centric culture
  • Data-based customer engagement
  • Building emotional connections

WHAT DELEGATES SAID

About Allan Lloyds Events

 SPONSORS

FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

At Allan Lloyds we understand the value of learning in groups.
Companies are therefore encouraged to avail of the below discounts:
GROUP DISCOUNT
3 or more
delegates 7%
5 or more delegates 10%
7 or more delegates 15%

THANK YOU FOR YOUR CALL REQUEST

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