10 - 12 April 2018 - Vienna

10th Annual Customer Experience Management in Telecom Summit

SAMPLE OF KEYNOTE SPEAKERS

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Konrad
SKORCZYNSKI
VP Customer Care & Customer Experience
Gerd
BOGAERTS
Director Customer Help Centers
Jesper
LADE
Project Director
Gareth
HOPKINS
Client Services Director
Armin
LEDERGERBER
Lead Service Designer for AI
Svetla
SCHEIBER
Head of Customer Experience
TOP SPEAKERS WILL DISCUSS

Hot Conference Topics

  • What does it mean to have a cross-generational approach in customer centricity?
  • How is digitalization affecting the customer journey?
  • How can we improve the acquisition of new customers and keep their loyalty?
  • Using data analytics in contact centres efficiently in order to deliver satisfying customer experience
  • What are the hopes and fears in using AI?
  • Why is it important to focus on the customer rather than the product itself?
  • What does it mean to compete the customer experience in the Telco world?
  • What is a good approach for increasing customer experience via AI?
  • Turning the digital opportunities into a customer and companies value
  • What is the best trick to deal with the competition in the Telco world?

WHAT DELEGATES SAID

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