12TH ANNUAL CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM SUMMIT1 – 3 SEPTEMBER 2020 | VIENNA
SUMMIT IS OVER
1 September 2020 I 15.00 – 17.00
Personalised Experience and Customer Centricity
- How to deliver real-time, highly personalised experience?
- Knowing the needs of an individual – learn about digital customer behaviour, preferences, emotions and expectations
- Predict what your customers want before they even know they need it
- Choosing the right time and the right platform for personalised messages
- How to deliver a promise to a customer demanding first-class service in the era of hyper consumerisation
Global Shift to Digital Channels and Innovative Technology
- The importance of well-created mobile app – user-friendly and clear
- The rise of IoE – smart, connected devices that can improve CX
- Remote online engagements complementing face-to-face relationships to bridge geographic barriers, provide flexibility, and allow more impactful conversations
- You think you provide a good mobile experience. Do your customers think the same?
- AR and VR as the next big platform: Meet the strategic differentiator
A SPECIAL THANK YOU TO OUR SPONSORS